PURCHASE AND ORDER
Q: How do I place an order?
A: You can place an order using our website
Using our website (Online Shopping)
1. Go to jimeat.com
2. Click the "Menu" page
3. Select the item that you desire then click the "ADD TO CART" button.
4. Once the item is added to the cart, click the "CHECK OUT" button to proceed with payment details.
5. The system will prompt you to the payment checkout page (billplz) after entering your details. The page will automatically guide you through your payment process.
6. You can use a debit card or instant bank transfer to pay online.
WhatsApp 011-56457052 for Customer Service
Q: Is there any minimum order and what are the delivery charges?
A: RM129 are required for each order delivery for the Klang Valley area only.
Q: How do I know if my order is confirmed?
A: After successfully checking out, you will be directed to an order confirmation page.
An order confirmation email will be sent to you.
Q: Can I make wholesale purchases?
A: For wholesale purchases, please contact us at 011-54192808 (Customer Service)
ORDER PAYMENT
Q: What are the available payment methods?
A: We accept payment through the payment system only. (Billplz)
Q: Can I pay by cash or cheque?
A: We are sorry but we do not accept cash or cheque payments at the moment.
Q: How secure are my payment details?
A: All our payments are made through the Billplz website, which uses industry-leading SSL (Security Sockets Layer protocol) technology to keep the information safe.
DELIVERY
Q: What is your delivery schedule?
A: We deliver from Monday to Saturday. Delivery time is from 12:00 pm to 6:00 pm.
Q: Can I choose a specific time for my delivery?
A: We will try our best to accommodate your preferred timing. If you have a preferred delivery date and time, please specify them in the "Remark" on the "Checkout" page. We will text you to confirm if we can make the delivery during your preferred timing
Q: If I placed an order today, when will it be delivered?
A: We will deliver your order within 2 to 3 working days.
Q: Where are the places you deliver to?
A: Currently we provide home delivery to Klang Valley and West Malaysia.
Q: What if no one is at home during the delivery?
A: We will inform you one day before delivery day so that you can arrange for someone to be at home to receive the order. If our attempts to reach you are unsuccessful and there is a missed delivery, we will arrange a re-delivery and will be charging delivery fees depending on the area.
ORDER FEEDBACK
Q: How can I provide feedback regarding my order?
A: Please do not hesitate to tell us your feedback through WhatsApp at 011-56457052
Q: What happens if my order is incorrect and the goods I received are not what I have ordered?
A: Please check your invoice with your order, take a photo of your delivery box and send your enquiry on WhatsApp at 011-56457052. Our team will be in touch to assist you in rectifying this matter. We will make arrangements to pick up the incorrect order and replace it with a correct order or part thereof.
Please take note: We can only pick up and re-send goods on the designated delivery days, if a mistake occurs on a Friday delivery we are unable to arrange to have the order picked up until Monday (3 days later). (You will be required to refrigerate the product until it can be returned). On Monday a courier will come to pick up the goods from you and a replacement order will be sent out to you on the next delivery day.
Q: What happens if some item in my order is out of stock?
A: We will do our best to notify you if the product is out of stock before you check out from our website so that you can choose a replacement immediately. If you ordered and paid for an out-of-stock item, we will notify you as soon as possible. A refund will be made. But if you choose to have a similar replacement, there may be a difference in pricing.
TIPS: Some tips to handle frozen meat
1. First Thing First: Frozen meat has to be kept frozen before use.
2. Three methods to defrost/thaw frozen seafood.
a. It is best to thaw frozen seafood in the refrigerator overnight. Make sure the juice from the meat does not drip onto other cooked or uncooked food.
b. Immerse frozen meat in tap water for a short time in its original vacuum bag/plastic bag.
c. If you want to defrost with a microwave, do not overheat it.
3. Thawed meat has to be cooked within 2 to 3 hours.
