Are the goods sold returnable?

We do not accept return after the goods is received by our customer. Please check that goods ordered are received in good condition upon delivery. However, in very rare situation where our products are found defective or expired, you may return the goods to us.
For more information, please contact our customer service (011-5645 7052)

How do I request for a refund?

If you ordered the wrong items, please contact our customer service (011-5645 7052)within 3 days from your purchase. We will assess your case and provide store credit refunds on valid request.

Is my order eligible for a cash refund?

Orders are not eligible for a cash refund unless stated otherwise.

Defective/incorrect items are sent to me. What should I do?

  • Reasons below are not considered defective :
  • Slight variations on product colour from website images.
  • Slight product measurement variation.
  • Minor item imperfections, such as small crack, minor shape deformity, etc.
  • Self-inflicted damage to the item.
  • If your reason does not fall under any of the above, our sincerest apologies for sending you a defective item! Please take a snapshot of the faulty area and send us an email at info@kawanfood.my or contact our customer service (011-5645 7052) with your order number. We will inform on the next steps once we assess the issue.
  • Please note, postage will be reimbursed for items deemed defective/incorrect. A replacement will only be given for faulty item. However, if replacement is no longer available, store credits will be given in return.

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